"When implemented well, quality control covers every aspect of a company," describes our Quality manager Juha Rantanen. Quality control standard ISO 1900 creates a foundation for our quality work.
"With the help of standards, the quality control work is comprehensive and systematic," Juha says. Standards provide means to prove and communicate our quality efforts to our stakeholders. They form a good platform for our co-operation with different stakeholders. Laitila Coating has certified quality (ISO9001) and environmental (ISO14001) management systems.
How do we then execute quality control in everyday routines? "Quality control is what the name stands for. For example, in our production, it means quality checks in different work phases, measurements made by measurement machines and equipment, and of course visual quality checks," Juha explains. In customer service, in turn, quality is all about regular and up to date communications in customer interface and with partners. "We have good practices and tools for internal communications. It is prerequisite for both fluent customer communications and continuous development," Juha says.
Coronavirus pandemic has caused challenges to quality development work during the past couple of years in the form of changes and delays in the supply chain. The scarcity of components and materials has become a familiar phenomenon for the actors in our industry. Managing the material flows has always been important. But in the current operational environment, its role is higher than ever before. "When the availability of the raw material has become more difficult to forecast, transparent co-operation and up to date communications with clients and suppliers are the key success factors in the quality control work," Juha ends.